{"id":728,"date":"2026-01-13T10:50:43","date_gmt":"2026-01-13T09:50:43","guid":{"rendered":"https:\/\/hernandezyespuelas.com\/privacy-policy\/"},"modified":"2026-07-13T19:46:26","modified_gmt":"2026-07-13T17:46:26","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hernandezyespuelas.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This Privacy Policy is part of the General Terms and Conditions governing the <strong>hernandezyespuelas.com<\/strong> website (hereinafter, the \u201cWebsite\u201d).<\/p>\n\n<p class=\"wp-block-paragraph\">In accordance with <strong>Regulation (EU) 2016\/679 (GDPR)<\/strong> and applicable Spanish regulations, including <strong>Organic Law 3\/2018 (LOPDGDD)<\/strong>, we are providing you with information on how we process your personal data.<\/p>\n\n<h1 class=\"wp-block-heading\">1) Who is the data controller?<\/h1>\n\n<p class=\"wp-block-paragraph\"><strong>Responsible Party:<\/strong> <strong>HERNES DENTAL SL<\/strong><br\/><strong>Trade Name:<\/strong> <strong>Hern\u00e1ndez &amp; Espuelas Dental Clinic<\/strong><br\/><strong>Tax ID:<\/strong> <strong>B25911967<\/strong><br\/><strong>Registered and tax address:<\/strong> Av. Juan Carlos I, No. 74, 03440, Ibi (Alicante), Spain <br\/><strong>Phone:<\/strong> +34 966 552 125<br\/><strong>WhatsApp:<\/strong> +34 672 787 275<br\/><strong>Email:<\/strong> <strong><a>info@hernandezyespuelas.com<\/a><\/strong><br\/><strong>Website:<\/strong> <strong>hernandezyespuelas.com<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Data Protection Officer (DPO):<\/strong> <strong>No DPO has been appointed<\/strong> at this time. (If one is appointed in the future, we will publish their contact information here.) <\/p>\n\n<h1 class=\"wp-block-heading\">2) What data do we process, and where do we get it from?<\/h1>\n\n<p class=\"wp-block-paragraph\">We may process personal data that you provide to us directly when:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>You can request an <strong>appointment<\/strong> or information via <strong>the online form<\/strong>, by phone, email, or WhatsApp,<\/li>\n\n\n\n<li>You come to the office as <strong>a patient<\/strong>,<\/li>\n\n\n\n<li>Please send us your <strong>resume<\/strong>,<\/li>\n\n\n\n<li>or interact with us on <strong>social media<\/strong>.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">In addition, when you browse the Web, we may process technical data (e.g., <strong>IP address<\/strong>, online identifiers, browser, operating system, and browsing metrics) depending on the <strong>cookie<\/strong> settings you accept. <\/p>\n\n<h1 class=\"wp-block-heading\">3) For what purposes do we process your data?<\/h1>\n\n<p class=\"wp-block-paragraph\">We process your data for different purposes depending on the nature of our relationship with you:<\/p>\n\n<h2 class=\"wp-block-heading\">3.1 Patients (dental care)<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Provision of dental services<\/strong>: diagnosis, treatment planning, treatment, and follow-up.<\/li>\n\n\n\n<li><strong>Management of medical records and health documentation<\/strong> (reports, informed consent forms, diagnostic tests, medical images, etc.).<\/li>\n\n\n\n<li><strong>Management of appointments<\/strong>, reminders, and patient communications.<\/li>\n\n\n\n<li><strong>Administrative management<\/strong>: budgets, billing, collections, financing (if applicable), and patient care.<\/li>\n\n\n\n<li><strong>Claims Management<\/strong> and Quality Control in Healthcare.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3.2 Contact Information: Website \/ Email \/ Phone \/ WhatsApp (including appointment scheduling)<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>To respond to your <strong>questions<\/strong>, requests, or inquiries.<\/li>\n\n\n\n<li>Process the requested <strong>appointment<\/strong>.<\/li>\n\n\n\n<li>Please send us information related to your request.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3.3 Job Applicants<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>To manage the hiring process and contact you.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3.4 Suppliers<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Manage the contractual relationship, orders, payments, and tax and accounting obligations.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3.5 Social Media<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Respond to messages and comments and manage the social media community.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3.6 Analytics and Advertising (when you accept cookies)<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Measuring website usage and improving performance and user experience.<\/li>\n\n\n\n<li>Advertising and campaign tracking (e.g., conversions) based on your cookie preferences.<\/li>\n<\/ul>\n\n<h1 class=\"wp-block-heading\">4) What is the legal basis that allows us to process your data?<\/h1>\n\n<h2 class=\"wp-block-heading\">4.1 Patients<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Performance of the care\/contractual relationship<\/strong> (provision of services).<\/li>\n\n\n\n<li><strong>Compliance with legal obligations<\/strong> regarding healthcare and clinical documentation.<\/li>\n\n\n\n<li>Where applicable, <strong>I consent<\/strong> when necessary for specific purposes.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The retention and safekeeping of clinical records are governed, among other regulations, by <strong>Law 41\/2002<\/strong> and by applicable regional regulations in the Valencian Community (general minimum retention period: <strong>5 years<\/strong>, with specific exceptions depending on the type of record and applicable regulations).<\/p>\n\n<h2 class=\"wp-block-heading\">4.2 Contact Information (form, email, phone, WhatsApp)<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Consent<\/strong> (by submitting the form or writing to us).<\/li>\n\n\n\n<li><strong>Pre-contractual steps<\/strong> taken at your request (e.g., requesting information or a quote).<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4.3 Candidates<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Consent<\/strong> (by sending us your resume) and\/or precontractual measures.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4.4 Suppliers<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Performance of a contract<\/strong> and <strong>compliance with legal obligations<\/strong>.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4.5 Commercial Communications<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>We do not<\/strong> currently <strong>send out a newsletter<\/strong>. If we send marketing communications via email in the future, we will do so <strong>only with your express consent<\/strong>, in accordance with the <strong>LSSI-CE<\/strong>. <\/p>\n\n<h1 class=\"wp-block-heading\">5) How long do we retain your data?<\/h1>\n\n<ul class=\"wp-block-list\">\n<li><strong>Medical records and health documentation:<\/strong> As a general rule, these will be retained <strong>for at least 5 years<\/strong> from the date of discharge for each care process or episode, without prejudice to longer retention periods when required by regulation or due to the need to document care procedures and responsibilities.<\/li>\n\n\n\n<li><strong>Administrative and billing data:<\/strong> for the duration of the applicable tax and accounting retention periods.<\/li>\n\n\n\n<li><strong>Inquiries and requests:<\/strong> the time required to respond to you and, thereafter, during the statute of limitations periods for any potential legal actions.<\/li>\n\n\n\n<li><strong>Resume:<\/strong> Up to <strong>1 year<\/strong> from receipt, unless you authorize us to retain it for a longer period or there is a legal obligation to do so.<\/li>\n<\/ul>\n\n<h1 class=\"wp-block-heading\">6) Who will your data be shared with?<\/h1>\n\n<p class=\"wp-block-paragraph\">Your information <strong>will not be shared with third parties<\/strong>, unless it is necessary to provide the service or there is a legal obligation to do so.<\/p>\n\n<p class=\"wp-block-paragraph\">In particular, they may be sent to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Relevant <strong>government agencies<\/strong> (e.g., health, regulatory agencies, legal requirements).<\/li>\n\n\n\n<li><strong>Insurance companies\/entities<\/strong>, if the treatment is provided under a policy or coverage and is essential for its administration and billing.<\/li>\n\n\n\n<li><strong>Laboratories, prosthetics providers, and healthcare suppliers<\/strong>, when necessary for the fabrication of prostheses, splints, or other devices, disclosing only the essential information.<\/li>\n\n\n\n<li><strong>Financial institutions<\/strong> (if applicable) for managing collections and payments.<\/li>\n\n\n\n<li><strong>Data processors<\/strong> (service providers) under contract and with adequate safeguards.<\/li>\n<\/ul>\n\n<h1 class=\"wp-block-heading\">7) Data Processors and Third-Party Services<\/h1>\n\n<p class=\"wp-block-paragraph\">To ensure the website operates properly and to carry out our day-to-day activities, we use service providers who may process data on our behalf:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Hosting:<\/strong> Webempresa.<\/li>\n\n\n\n<li><strong>Web platform:<\/strong> WordPress.<\/li>\n\n\n\n<li><strong>Analytics and measurement:<\/strong> <strong>Google Analytics 4 (GA4)<\/strong>, <strong>Google Tag Manager (GTM)<\/strong>, and <strong>Google Search Console (GSC)<\/strong> (the latter primarily for search engine performance).<\/li>\n\n\n\n<li><strong>Advertising and campaign tracking:<\/strong> <strong>Google Ads<\/strong> and <strong>Meta (Facebook\/Instagram) Pixel<\/strong>.<\/li>\n\n\n\n<li><strong>Messaging channel:<\/strong> <strong>WhatsApp<\/strong> (for patient care and appointment scheduling when you use it).<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">These providers operate under the applicable privacy policies and, where appropriate, under <strong>data processing agreements<\/strong> in accordance with the GDPR.<\/p>\n\n<h1 class=\"wp-block-heading\">8) International Data Transfers<\/h1>\n\n<p class=\"wp-block-paragraph\">When using <strong>Google<\/strong> and <strong>Meta<\/strong> services, data may be processed and\/or accessed from outside the <strong>European Economic Area<\/strong>. In such cases, we will apply the safeguards required by the GDPR, such as: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Adequacy decisions<\/strong> (for example, the <strong>EU\u2013U.S. Data Privacy Framework<\/strong>, when the provider is certified), and\/or<\/li>\n\n\n\n<li><strong>Standard Contractual Clauses (SCCs)<\/strong> and additional measures, as necessary.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The AEPD sets forth the criteria and safeguards applicable to international data transfers.<\/p>\n\n<h1 class=\"wp-block-heading\">9) Minors<\/h1>\n\n<p class=\"wp-block-paragraph\">We do not process data from <strong>children under 14<\/strong> based on their consent without the authorization of their parent or legal guardian.<br\/>If you are under 14, please do not send us any data without such authorization.<\/p>\n\n<h1 class=\"wp-block-heading\">10) Do you include data from third parties?<\/h1>\n\n<p class=\"wp-block-paragraph\">As a general rule, we process data belonging to the data subject. If you provide us with data about third parties, you must have informed them and obtained their consent where applicable. <\/p>\n\n<h1 class=\"wp-block-heading\">11) Are automated decisions made, or is profiling conducted?<\/h1>\n\n<p class=\"wp-block-paragraph\">In general, we <strong>do not<\/strong> make automated decisions that have legal effects on you.<br\/>In the area of <strong>advertising and analytics<\/strong>, some platforms may use identifiers and events to optimize campaigns <strong>based on the cookies<\/strong> you accept.<\/p>\n\n<h1 class=\"wp-block-heading\">12) What security measures do we implement?<\/h1>\n\n<p class=\"wp-block-paragraph\">We implement reasonable technical and organizational measures to protect your data\u2014and, in particular, your medical records\u2014from unauthorized access, loss, alteration, or disclosure, taking into account the state of the art and the nature of the data being processed.<\/p>\n\n<h1 class=\"wp-block-heading\">13) What rights do you have, and how can you exercise them?<\/h1>\n\n<p class=\"wp-block-paragraph\">You may exercise the following rights:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Access, rectification, erasure, objection, restriction of processing, and data portability<\/strong> (where applicable), as well as <strong>the right to withdraw consent<\/strong> at any time.<\/p>\n\n<p class=\"wp-block-paragraph\">To exercise these rights, write to <strong><a>info@hernandezyespuelas.com<\/a><\/strong> and include the following:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>first and last name,<\/li>\n\n\n\n<li>the right you wish to exercise,<\/li>\n\n\n\n<li>and attach a document proving your identity (DNI\/NIE) or an electronic signature.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We will respond within the legally established timeframes (generally, within <strong>one month<\/strong> of the request).<\/p>\n\n<p class=\"wp-block-paragraph\">If you believe we have not properly addressed your request, you may file a complaint with the <strong>Spanish Data Protection Agency (AEPD)<\/strong>.<\/p>\n\n<h1 class=\"wp-block-heading\">14) Cookies<\/h1>\n\n<p class=\"wp-block-paragraph\">You can view the <strong>Cookie Policy<\/strong> by clicking the link provided on the website, which details the use of cookies and how to configure or withdraw your consent.<\/p>\n\n<h1 class=\"wp-block-heading\">15) Changes to This Privacy Policy<\/h1>\n\n<p class=\"wp-block-paragraph\">We reserve the right to modify this Policy to reflect new legislation or changes to the Website. We will post the updated version on this page. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> <strong>February 11, 2026<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Privacy Policy is part of the General Terms and Conditions governing the hernandezyespuelas.com website (hereinafter, the \u201cWebsite\u201d). In accordance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-728","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"authorship-box-avatar":false,"authorship-box-related":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/hernandezyespuelas.com\/en\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"This Privacy Policy is part of the General Terms and Conditions governing the hernandezyespuelas.com website (hereinafter, the \u201cWebsite\u201d). 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